FREQUENTLY ASKED QUESTIONS
Due to the recent surge in orders, please allow up to 1-2 days for orders to be dispatched.
In order to make our customers receive our products more quickly, we will select the courier company according to actual situation.
Affected by COVID-19, actual delivery time is subject to the designated courier company.
We will send you the tracking number automatically once we receive it.
Kindly note that it may take up to 2-3 days for tracking information to be updated on the online tracking system of designated courier company.
Thanks for your patience and understanding.
Please check carefully when you receive your parcel, if there’s any discrepancies, please contact us as soon as possible.
Please ensure that you provide an order number, your full name and full address every time you contact us.
It would be helpful if you could send us a photo of the parcel you have received including the postage label which will help us to process your query promptly.
Brands4trading Return and Refund Policy
ALL SALES ARE FINAL UNLESS THERE IS MISREPRESENTATION OF GOODS ON THE WEBSITE.
1-All claims for shortage, damage, defective goods or shipment errors must be made within 2 business days after receipt of shipment.
2-The determination of condition is at our sole discretion. Our liability shall be limited to the invoiced value of the materials or their replacement
3-After an order has been paid, we will not be able to cancel or refund the order, since our supply is being purchased based on our customers demand, we would not be able to offer a refund for a order, once a order has been paid, since we have started to process your order already. These policy has been put in place so we can offer low prices on our inventory everyday to our respected customers.
4-The customer is responsible to provide us with prepaid shipping labels so we can ship there order to FBA centers, as soon a order is ready to ship we will email the customer the shipping weight and number and dimensions of boxes (or pallets if any), its the customers responsibility to email us the prepaid shipping labels.
5-All orders we didn't received the prepaid shipping labels 5 Days after the "Ready To Ship Email Notification" have been emailed to the customer, we will be charging a additional 25% Storage Fee, and the order may be canceled or destroyed at the customers expense, if the order has been canceled or lost or destroyed or damaged we will not be responsible to issue any refund if the customer did not emailed us the prepaid shipping labels within 5 business days when we have emailed the "Ready To Ship Email Notification".
6-Please Note, We cannot take any responsibility of any Item that is or may get restricted to sell Amazon, restricted to send to FBA. nor if the brand or any other e-commerce platform restricts you for any reason to sell the merchandise purchased from us. It is the buyer's responsibility to make sure before buying that he is eligible to sell this Item. We will not be able to cancel any order for this reason after an order has been paid.
7-Upon receipt of a damaged item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of damaged item.
8-If we do an exception or under any circumstances if we accept a return, Products being returned must be the actual inventory we have sold and have shipped to the customer, and must be returned in the original packaging and box contents.
9-Products must be returned in adequate condition in proper packaging and shipping material.
10-Non-defective returns if accepted are subject to a restocking charge of 25% of the purchased value.
11-Upon receipt of a damaged item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
12-If an action is commenced to enforce payment as herein provided, buyer consents to the exercise of jurisdiction over it by any state or federal court with the state of Florida and agrees to pay such sums as the court may fix and reasonable attorney fees and court costs.
13-Payment of invoice either directly or through a third party is regarded as acceptance of the terms of the refunds policy.
14-The Customer accepts a total quantity variance of 3% to Manifest for all Lot purchases.
Our customer satisfaction is our first priority, we hope to be able to serve you more efficiently with our customers' cooperation.
If you have more questions, send us an email at email@example.com
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.
[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
1000 Ne 134Th Street, North Miami, FL, 33161
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Note: We only refund the product price, not the shipping cost
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at SALES@US-PPE-WHOLESALE.COM.
We will provide you with a tracking number after you've placed your order. Tracking numbers might take up to 48hrs to be updated in the system.